New Shoes Fade, Serious Businesses Give Returns
Recently, Henan Ms. Wang from Puyang province bought a pair of sports shoes from a seller in Lujiang Road, Xiamen, through the Tmall mall. The price was 472 yuan. After wearing it for 3 days, Ms. Wang found that the materials of the two shoes were different, and the surface of the shoes was severely faded. She reflected and provided shoes photos to the company, but the seller thought it was human damage and refused to deal with it.
The seller said it could provide the authorization, purchase certificate, production certificate and quality inspection report of the brand sports shoes manufacturer, and Ms. Wang wanted to return the goods for 3 days, which did not meet the "seven days no reason to return" condition. After the mediation of the Lujiang industrial and commercial office, the merchants promised to return the goods because of their smaller value.
It is reported that the new " Elimination method More than half a year has been implemented, and consumers' awareness of rights protection has increased significantly. Among them, the new "consumer law" launched a refund of three, the amount of compensation is not less than 500 yuan, the inversion of evidence, seven days no reason to return goods and other provisions, so that consumers' rights and interests increased considerably. According to statistics of the industrial and commercial bureau of Siming District data It shows that there are 948 complaints about the new consumer law in the past six months, accounting for 18.6% of the total complaints.
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