Daily Business Etiquette And Tricks
(一)当面接待扎仪
It is very thoughtful of our superiors to visit and receive. We should listen carefully to our leaders' work and listen to them carefully; leaders should know the truth and answer them truthfully; for example, if our leaders come to condolence, we must express our sincere thanks. When leaders leave, they should get up and send each other and "goodbye" to each other.
The reception should be warm and warm at the lower level.
In addition to receiving a courtesy ceremony, we should listen carefully to the problems we have reflected, and answer them promptly.
After the visit, you must get up and deliver.
(二)电话接待礼仪
Basic requirements for telephone reception:
(1) when the telephone rings, pick up the phone and first report to the house, then ask the intention of the other party.
(2) telephone communication should carefully understand the intentions of the other party, and make necessary duplication and echoing of each other's conversations, in order to show positive feedback to the other side.
(3) telephone records should be provided, and important telephone calls should be recorded.
(4) when the content of the phone is finished, wait for the other party to finish the conversation, and then end with "goodbye".
When the other person put down the microphone, he lowered himself to show his respect for the other person.
(三)引见时的礼仪
The guests who come to the office to meet the leaders are usually presented and introduced by the office staff.
On the way to guide the guest to lead the office, the staff should walk a few steps away from the front left side of the guests.
During escorting the guests to see the leader, do not just walk in a quiet way. You can speak some decent words at random or introduce the general situation of the unit.
Before entering the leadership office, you should first tap the door and get permission to enter. You must not burst in. When you knock on the door, tap your fingers and tap it.
After entering the room, you should first greet the leader in the room and introduce the guest to the leader. When introducing, pay attention to the wording, apply hand gesture, but do not point fingers at the other party.
The order of introduction is generally to introduce the low and light status to the senior and senior; introduce the male comrade to the lesbian; if several guests visit at the same time, they should be introduced in sequence according to their duty.
When you walk out of the room, you should be natural and generous, keep a good posture. After going out, you should return to the door gently.
(四)乘车行路 办公室的工作人员在陪同领导及客人外出时要注意:
(1) let the leaders and guests first go on and after themselves.
(2) to open the door of the car voluntarily and hand it in to sign the door after the leaders and guests have settled down. The right door of the general vehicle is for the upper, the first and the respecting. Therefore, we should first open the right door and avoid using too much force when closing the door.
(3) the seat on the bus is very particular. Generally speaking, the right side is the upper one and the left one is the lower one.
When guests are accompanied, they must sit on the left side of the guests.
(五)递物与接物
Delivery and receiving are common behaviors in life.
The basic requirement of etiquette is respect for others.
Therefore, we must express our respect for each other with our hands.
For example, when sending a business card, the two sides often exchange each other after introducing their acquaintance.
When you hand in your business card, hand it on with both hands respectfully, and the front side of the card should be opposite to the other party.
When accepting others' business cards, they should also use their hands in a respectful way.
Once you have received your business card, you should read it carefully or consciously talk about the contents of your business card. You can't take your business card, then you can not see it, then you can put it in your pocket or throw it everywhere.
(六)会议礼仪会议的通用礼仪,主要有以下几点:
(1)发放会议通知时应阐明日的。
(2)拟发好会议通知。会议通知必须写明开会时间、开会地点、会议主题及参加者等内容。要提前一定的时间发通知,以便使参加者有所准备。
(3)安排好会场。会场的大小,要根据会议内容和参加者的多少而定。如果会场不易寻找,应在会场附近安设路标以作指点。
(4)开会的时间宜紧凑。开“马拉松”式的长会,往往上面在作长篇报告,下面却在交头接耳呵欠不断。所以,“短小精悍”,有效地利用时间,讨论实质性的问题,应视为开会礼仪中十分重要的一条。
(5) welcome etiquette.
For some large or medium-sized meetings, the attendees should conscientiously do the job well.
In general, a meeting group should be formed before the meeting to deal with the problems.
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